Metrics

How reports are landing: research time, send and open rates, and what customers actually read.

Avg research time: 4m 18s; +42s vs last week
Reports sent: 86%; of finalized inspections
Open rate: 71%; +6 pts vs last week
“Why act now” reads: 58%; of opened reports

AI conversations

· Last 30 days

Conversations: 142
Questions asked: 318
Resolved by AI: 73%
Reached an advisor: 27%

Most asked topics

Brakes64
Cooling system41
Tires33
Check-engine light26
Cabin air filter18

Most asked questions

1Is it safe to drive?58
2What happens if I wait?47
3How much will it cost?39
4Why does it need this now?31
5Can I split the work across visits?22

Drawn from the in-report “Ask AI” conversations. Recurring questions are a signal to strengthen the finding notes or pricing so customers get the answer before they ask.

Recent reports

· 2

Report	Sent	Opened	Read time	“Why” opens
Kenyatta Steppes 2016 Mercedes-Benz S-Class · RO#51138	13:42	13:51	4m 23s	3
Lisa Anseth 2019 Land Rover Discovery · RO#51091	Yesterday 16:20	Today 09:14	8m 44s	7

Research time is how long the customer spent reading before acting. Managers use it alongside open rate to coach advisors on which reports earn trust.